We much prefer reservations and correspondence by email and phone, a paperless system (except for checks or money orders, of course).  We will respond to your mail if email is a problem for you; however we pick up mail in Nags Head only once a week, on Sunday.  The phone number is my mobile and will be answered (or call returned) promptly.  The process should be as follows:

1.  CONTACT US
    Telephone: 252-573-9699  24/7.  Messages will be returned promptly.
    Email:         matthew@nativesreturn.com
    Mail:           Matthew Norman, PO Box 478, Nags Head, NC  27959.  Please send all checks and money orders to this Nags Head address.  Your check will be retrieved from the Post Office on the Sunday following the day it arrives in Nags Head.  It will be deposited not later then the Tuesday after and you will receive an email saying check received and deposited.

LAST NAME     FIRST NAME     ADDRESS     CITY     STATE     COUNTRY     ZIP     TELPHONE     CELL PHONE*

EMAIL ADDRESS     DATE TO ARRIVE     DATE TO DEPART     NUMBER OF ADULTS IN PARTY     NUMBER OF CHILDREN IN PARTY     NUMBER AND TYPE OF PETS     IS THIS A FAMILY GROUP?  (IF NOT, PLEASE CALL ME.)     COMMENTS

  *There is no telephone in the cottage, only WIFI.  We need your cell phone in case we need to call you while you are there.

Native's Return is not normally rented to non-family groups of unmarried young adults less than 23 years of age.  Group size may not exceed six (6) adults and children.

2.  YOU RECEIVE RESERVATION AND CONTRACT BY EMAIL
Your reservation will show dates and fees, and a copy of your LEASE AGREEMENT will be attached.

3.  MAIL US YOUR ADVANCE PAYMENT
Your reservation is CONFIRMED once we receive your ADVANCE PAYMENT, which is due within five (5) business days of the date we email your reservation.  We accept only check, money order, or wire transfer payments at this time.  Add $24. for wire transfer and please contact me by telephone to arrange.  We avoid sending needed bank information by email.

The ADVANCE PAYMENT required is one-half the TOTAL of your BASE RENT, PET FEE (if applicable), and TAXES.  There is no reservation processing fee.   BASE RENT and PET FEE are taxed at the rate of 11.75%.  SECURITY DEPOSIT is not taxed.  Allow five (5) days for mail delivery (see above).

FULL PAYMENT OF ALL RENT AND FEES IS REQUIRED TO CONFIRM RESERVATIONS MADE LESS THAN 30 DAYS PRIOR TO ARRIVAL.

4.  WE RECEIVE YOUR ADVANCE PAYMENT
Receipt of this payment indicates your acceptance of the terms of the rental contract and your reservation is automatically confirmed.

5.  MAIL US YOUR FINAL PAYMENT
Receipt of FINAL PAYMENT is expected no less than three weeks prior to your arrival.  FINAL PAYMENT consists of the other half of your BASE RENT, PET FEE (if applicable), and TAXES, plus $200 refundable SECURITY DEPOSIT.  Allow five (5) days for mail delivery.  SECURITY DEPOSITS are normally refunded within 45 days of check-out.

6.  CHECK IN
Normally Matthew will be there to welcome you, give you keys, and answer any questions you may have.  Cottage rents normally Sunday to Sunday because of traffic delays on Saturdays, and check-in is 3:00 pm - 6:00 pm.  Please call Matthew to make arrangements to check in early or after 6pm.


While you are here.

Supplies.  Bed linens are provided and beds are made when you arrive.  There are extra blankets in the closets.  Paper products, toilet items, detergents, trash bags, and other household cleaning supplies are also provided.   Towels are not provided.

Equipment Probelms.  Please call Matthew (252-573-9699) right away if you have a problem with the heating/air conditioning system or other equipment, and we will try to get someone out right away to take care of the problem.  We have power failures from time to time; check the supply closet for battery powered lanterns.

Lock-outs.  We provide 2 keys and recommend you keep one key on the premises at all times (a hiding place?) so you will not lock yourself out and be unable to get back in.  We cannot guarantee that someone will be available on short notice to let you in, in which case you might have to call a locksmith at your own expense.

Pets.  Clean up after your pet and remove pet poop from the lawn and flower beds to the garbage.  Please keep your pets off the furniture & beds.
 
Nags Head allows pets on the beach and other public areas on a leash. Owners are required to clean up after their pets and this is critically important on the beach.  We recommend your pets be treated with a product such as “one spot” or “program”.  Because of the many parks, wildlife refuges, and other natural areas on the Outer Banks we have lots of wildlife, such as rabbits and deer, which means we have a robust population of ticks and fleas here.

Rentals.  Ocean Atlantic Rentals (252) 441-7823 or (800) 635-9559, www.oar-nc.com, rent all types of useful equipment like cribs, playpens, electronics and every conceivable type of beach gear, umbrellas, etc.




CHECK-OUT.  Check out is at 10:00 am and we hope you will check out on time so that the cottage may be properly cleaned and inspected for the the next renters.

Please leave the cottage clean. 
    Wash dishes, clean kitchen and bathroom.
    Leave beds which were used unmade.  They must be stripped and remade for subsequent guests anyway.
    Vacuum and/or sweep floors.

Please set thermostat to 76 degrees in summer, 60 degrees in winter.
   
Lock all doors and windows and leave both keys inside the cottage on the entry room table.